# Can't log in to Cloud **URL:** \ **Category:** Help and Issues\ **Created:** [December 28, 2024, 9:24pm UTC](https://discuss.seriesgui.de/t/cant-log-in-to-cloud/2438 "2024-12-28T21:24:11Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Viola\_Elster](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/viola_elster/32/1650_2.png) [@Viola\_Elster](https://discuss.seriesgui.de/u/Viola_Elster)\ **Post date:** [December 28, 2024, 9:24pm UTC](https://discuss.seriesgui.de/t/cant-log-in-to-cloud/2438/1 "2024-12-28T21:24:11Z")
I have a new phone and want to save my series and movies lists to the cloud, so I can import them onto the new phone, after I install the app. I pay for the app for years now (All Access, 4,99€ per year) which includes saving to the cloud. If I want to access the cloud it shows me, that I can choose between 3 options to buy the app. When I press ‘connect to cloud’, it shows me the price, like I didn’t pay for it already. I can even see my subscription for SeriesGuide at the Play Store and when the next payment is due (summer 2025). Can somebody help me, so I can access the cloud and save everything? Thank you!! 🙂 ---
**Author:** ![uwe](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/uwe/32/1786_2.png) [@uwe](https://discuss.seriesgui.de/u/uwe)\ **Post date:** [December 29, 2024, 11:46am UTC](https://discuss.seriesgui.de/t/cant-log-in-to-cloud/2438/2 "2024-12-29T11:46:25Z")
Hi there! See [Subscription is not recognized - SeriesGuide](https://www.seriesgui.de/help/fix/subs) for some tips! ---
**Author:** ![system](https://discuss.seriesgui.de/uploads/default/original/2X/3/3c3124dd511de7b0f2b00c45bae2d2d467959ba7.png) [@system](https://discuss.seriesgui.de/u/system)\ **Post date:** [January 28, 2025, 11:47am UTC](https://discuss.seriesgui.de/t/cant-log-in-to-cloud/2438/3 "2025-01-28T11:47:20Z")
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