Could not talk to TMDB or Trakt

Frequently Asked Questions
1

2022-12-21: the incident at Trakt has been resolved. See details.

Since 2022-04-10, in Russia or Belarus it is currently not possible to search for, add or update shows and movies in SeriesGuide.

This is because the data source SeriesGuide uses, TMDB (https://www.themoviedb.org), has decided to block access from IP addresses attributed to the Russia or Belarus region. Read their statement.

If you receive this error the best solution is:

Be patient and try again later. If the issue persists after a few days, then please post about it.

Links to learn about ongoing issues and their status:

TMDb, Trakt as well as SeriesGuide are services operated by a small or even one-person staff. If the service experiences issues, the person which can fix it can not always be available (it’s night time, they are working another job or are on holiday). So it can take time until issues are resolved. Please do not expect 24/7 availability like from services that can afford a large, around the world support staff.

Thank you for understanding!

Note: some countries or internet service providers (ISP) are known to block e.g. themoviedb.org or trakt.tv. In this case it may be possible to switch to another connection (different ISP) or use VPN software (at your own risk).

4 Likes
12

Since 2022-12-12 there is a major outage at Trakt. Adding shows might not be possible, using any Trakt features might not be possible.

You can temporarily disconnect Trakt to be able to add (some) shows. Then, when Trakt is back up, re-connect it which will merge any watched/collected episodes and movies in the meantime with your Trakt profile.

13

2022-12-21: the incident at Trakt has been resolved. If you have a Trakt account, visit your Trakt dashboard to import any recovered watched episodes.

Also, if you did leave SeriesGuide connected to Trakt it will send any watched/collected episodes and movies since Trakt went down to your Trakt profile using the time you did watch/collect them. So anything since around 2022-12-12.

If you did disconnect SeriesGuide from Trakt, once you re-connect it will upload any watched/collected episodes and movies. However, the episodes/movies will then be marked as watched at the time you re-connect.