# \[TheTVDB\] Issues with missing episodes, images, adding shows **URL:** \ **Category:** Announcements\ **Created:** [November 18, 2019, 6:56pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527 "2019-11-18T18:56:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![uwe](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/uwe/32/1786_2.png) [@uwe](https://discuss.seriesgui.de/u/uwe)\ **Post date:** [November 18, 2019, 6:56pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/1 "2019-11-18T18:56:41Z")
**[Updated 2019-11-27]** Issues affecting SeriesGuide (reported by you or that I have): - [Resolved 2019-11-15] [Only up to 100 episodes of a show are returned](https://discuss.seriesgui.de/t/broken-again-lost-all-episodes-after-100th/466/11). See the linked post on how to restore watched episodes. - [Partially resolved 2019-11-21] [Some shows can not be added](https://discuss.seriesgui.de/t/error-adding-shows/504) because they do not exist (which is incorrect). It can help to clear the cache for SeriesGuide (Settings \> Apps \> SeriesGuide \> Storage). - [Resolved 2019-11-27] [No show poster or poster in wrong language shown](https://discuss.seriesgui.de/t/abnormal-posters/523). At least for me and in my tests the highest rated poster in the correct language is now returned for all shows. - [Resolved] Some shows have duplicate seasons (e.g. Money Heist). You may have to remove and add the show. [TheTVDB.com](http://TheTVDB.com) also has an [overview of known issues and their status.](https://forums.thetvdb.com/viewtopic.php?f=122&t=60239) Original post: There continue to be issues with the [TheTVDB.com](http://TheTVDB.com) API. According to [their forums API issues are being worked on](https://forums.thetvdb.com/viewtopic.php?p=163138#p163138), which includes images in wrong language/no images at all getting returned. ---
**Author:** ![uwe](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/uwe/32/1786_2.png) [@uwe](https://discuss.seriesgui.de/u/uwe)\ **Post date:** [November 18, 2019, 6:56pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/2 "2019-11-18T18:56:51Z")
Pinned globally on November 18, 2019, 6:56pm UTC ---
**Author:** ![Sidney](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/sidney/32/145_2.png) [@Sidney](https://discuss.seriesgui.de/u/Sidney)\ **Post date:** [November 19, 2019, 7:16pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/3 "2019-11-19T19:16:15Z")
I’m sorry if it’s a dumb question (I’m not a developer so I don’t know much), but maybe it makes sense to change TVDB as the main source of TV info? They are so often offline or have problems with API and so slow with fixing it. TMDb (the movie database), that is already used for movie info, also has TV Shows and looks like much more reliable alternative. ---
**Author:** ![Amanda\_Churchill](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/amanda_churchill/32/101_2.png) [@Amanda\_Churchill](https://discuss.seriesgui.de/u/Amanda_Churchill)\ **Post date:** [November 20, 2019, 12:09am UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/4 "2019-11-20T00:09:34Z")
Thank you for the update with TVDB. It’s appreciated. Hopefully it’s fixed soon ---
**Author:** ![Hank](https://discuss.seriesgui.de/letter_avatar_proxy/v4/letter/h/f475e1/32.png) [@Hank](https://discuss.seriesgui.de/u/Hank)\ **Post date:** [November 20, 2019, 2:52am UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/5 "2019-11-20T02:52:08Z")
Would you be able to point out which specific issues on their list are impacting SeriesGuide? It would be helpful in tracking their resolution so we know when SeriesGuide will be usable again. ---
**Author:** ![uwe](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/uwe/32/1786_2.png) [@uwe](https://discuss.seriesgui.de/u/uwe)\ **Post date:** [November 20, 2019, 7:34am UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/6 "2019-11-20T07:34:15Z")
Pinned globally on November 20, 2019, 7:34am UTC ---
**Author:** ![uwe](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/uwe/32/1786_2.png) [@uwe](https://discuss.seriesgui.de/u/uwe)\ **Post date:** [November 20, 2019, 7:41am UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/7 "2019-11-20T07:41:19Z")
Pretty much anything that affects API v2 might affect SeriesGuide. The last thing I noticed was posters in the wrong language, but that appears to have been fixed. There is still a poster or episode image missing here and there, but that should resolve itself over the next few days. ---
**Author:** ![Eitan\_Levine](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/eitan_levine/32/116_2.png) [@Eitan\_Levine](https://discuss.seriesgui.de/u/Eitan_Levine)\ **Post date:** [November 20, 2019, 7:30pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/8 "2019-11-20T19:30:05Z")
I found a small workaround for now. If there’s a show that isn’t being updated or ia missing episodes, i remove it and re-add it. It brings back all the episodes and saves my progress too. ---
**Author:** ![Amanda\_Churchill](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/amanda_churchill/32/101_2.png) [@Amanda\_Churchill](https://discuss.seriesgui.de/u/Amanda_Churchill)\ **Post date:** [November 21, 2019, 7:23pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/9 "2019-11-21T19:23:30Z")
I wanted to let you know the shows I’m still having problems with (meaning problems with images/missing episodes) are: BOB’S BURGERS MR PICKLES PIT BULLS & PAROLEES REAL TIME WITH BILL MAHER SOUTH PARK ---
**Author:** ![Amanda\_Churchill](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/amanda_churchill/32/101_2.png) [@Amanda\_Churchill](https://discuss.seriesgui.de/u/Amanda_Churchill)\ **Post date:** [November 23, 2019, 5:11am UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/10 "2019-11-23T05:11:08Z")
I wanted to let you know with some shows. Although TVDB is syncing in the Series Guide app on my tablet it’s not syncing on the app on my Android phone. I’m still having problems with (meaning problems with images/missing episodes) are: BOB’S BURGERS MR PICKLES PIT BULLS & PAROLEES REAL TIME WITH BILL MAHER SOUTH PARK ---
**Author:** ![Sagar](https://discuss.seriesgui.de/letter_avatar_proxy/v4/letter/s/6de8d8/32.png) [@Sagar](https://discuss.seriesgui.de/u/Sagar)\ **Post date:** [November 23, 2019, 12:18pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/11 "2019-11-23T12:18:22Z")
I guess different users have issues with different TV shows. I can see South Park. The daily show with Trevor Noah, his dark materials, Penny dreadful, boardwalk empire are some of the shows that don’t exist in my case on the TVDB. It’s been quite a few days now and should’ve been fixed by now. I don’t know what they’re doing over at tvdb. ---
**Author:** ![Amanda\_Churchill](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/amanda_churchill/32/101_2.png) [@Amanda\_Churchill](https://discuss.seriesgui.de/u/Amanda_Churchill)\ **Post date:** [November 24, 2019, 7:30am UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/12 "2019-11-24T07:30:44Z")
So after hoping that TVDB would fix the problems we’re all having (although everything works fine in the app on my tablet, but not my Android phone) I went ahead + unistalled/reinstalled the Series Guide app on my phone. I only did that tonight (Saturday) but so far so good. 🤞 ---
**Author:** ![Pan\_Biznesmen](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/pan_biznesmen/32/158_2.png) [@Pan\_Biznesmen](https://discuss.seriesgui.de/u/Pan_Biznesmen)\ **Post date:** [November 24, 2019, 1:24pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/14 "2019-11-24T13:24:45Z")
Does synchronization work after reinstallation? ---
**Author:** ![Amanda\_Churchill](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/amanda_churchill/32/101_2.png) [@Amanda\_Churchill](https://discuss.seriesgui.de/u/Amanda_Churchill)\ **Post date:** [November 24, 2019, 6:57pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/15 "2019-11-24T18:57:06Z")
Well I just tried it today + it worked ---
**Author:** ![Pan\_Biznesmen](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/pan_biznesmen/32/158_2.png) [@Pan\_Biznesmen](https://discuss.seriesgui.de/u/Pan_Biznesmen)\ **Post date:** [November 24, 2019, 7:45pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/16 "2019-11-24T19:45:15Z")
It’s not working for me 😕 ---
**Author:** ![Amanda\_Churchill](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/amanda_churchill/32/101_2.png) [@Amanda\_Churchill](https://discuss.seriesgui.de/u/Amanda_Churchill)\ **Post date:** [November 24, 2019, 8:43pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/17 "2019-11-24T20:43:44Z")
Well the first time I tried syncing my [trakt.tv](http://trakt.tv) account didn’t sync so I had to sign out of account/sign back in. Once I did that everything synced 100%. Maybe that’ll work ---
**Author:** ![djones000](https://discuss.seriesgui.de/letter_avatar_proxy/v4/letter/d/ecb155/32.png) [@djones000](https://discuss.seriesgui.de/u/djones000)\ **Post date:** [November 26, 2019, 12:56pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/18 "2019-11-26T12:56:17Z")
I’ve been noticing several series out of date on SeriesGuide. I sync with trakt, and the series are up-to-date there, but I guess SeriesGuide syncs show data directly with TVDB. So, right now, I’m having to use the Trakt website directly, instead of using SeriesGuide at all. I also tried disconnecting my trakt account and reconnecting, but that didn’t help. And I tried syncing manually. That also didn’t help. ---
**Author:** ![Sagar](https://discuss.seriesgui.de/letter_avatar_proxy/v4/letter/s/6de8d8/32.png) [@Sagar](https://discuss.seriesgui.de/u/Sagar)\ **Post date:** [November 26, 2019, 1:39pm UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/19 "2019-11-26T13:39:24Z")
Uninstalling the app, clearing the data & cache and manually deleting any residual files related to the SeriesGuide app and then reinstalling the app did the trick for me. I can see all shows, posters, missing episodes. Everything synced perfectly. Doesn’t hurt to give it a try. ---
**Author:** ![uwe](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/uwe/32/1786_2.png) [@uwe](https://discuss.seriesgui.de/u/uwe)\ **Post date:** [November 27, 2019, 7:17am UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/20 "2019-11-27T07:17:04Z")
Based on my tests the issue with posters in the wrong language or not the highest rated poster getting returned is fixed as well. Updated the first post in that regard. ---
**Author:** ![uwe](https://discuss.seriesgui.de/user_avatar/discuss.seriesgui.de/uwe/32/1786_2.png) [@uwe](https://discuss.seriesgui.de/u/uwe)\ **Post date:** [November 30, 2019, 10:26am UTC](https://discuss.seriesgui.de/t/thetvdb-issues-with-missing-episodes-images-adding-shows/527/21 "2019-11-30T10:26:21Z")
Pinned globally on November 30, 2019, 10:26am UTC