Error adding Shows

Dave_Ashton · November 17, 2019, 9:40am

I think we may have another issue between the app and TVDB. Obviously this one isn’t fixable with any of the usual (change language) and cannot share from TVDB to here. Also checked an alternative app and that appears to be working ok.

usama_92 · November 17, 2019, 1:02pm

I’m getting the exact same error for last 2 days while adding any of the shows

Liliana_Barcia · November 17, 2019, 1:30pm

Same problem here. I can’t add any show.

Helge_Rutz · November 17, 2019, 4:43pm

Same for me, unable to add any series. Additionally still the red cross at tvdb sync option in settings

pfeerick · November 18, 2019, 6:02pm

Probably related to the V3 API changes happening over at TheTVDB… they’ve been busy breaking stuff

I’m currently getting 404 errors if I check the debug log when trying to add a show that apparently doesn’t exist (but it did and does )…

  11-18 20:01:49.6        AddShowTask D Starting to add shows...
  11-18 20:01:49.6        AddShowTask D Getting watched and collected episodes from trakt.
  11-18 20:02:02.1        AddShowTask D Starting to add next show...
  11-18 20:02:02.2   Errors$Companion E getSeries
com.battlelancer.seriesguide.util.ClientError: getSeries: 404 
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getSeries(TvdbTools.java:568)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.downloadAndParseShow(TvdbTools.java:487)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getShowDetails(TvdbTools.java:414)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getShowDetailsWithHexagon(TvdbTools.java:381)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.addShow(TvdbTools.java:147)
	at com.battlelancer.seriesguide.ui.search.AddShowTask.doInBackground(AddShowTask.java:206)
	at com.battlelancer.seriesguide.ui.search.AddShowTask.doInBackground(AddShowTask.java:39)
	at android.os.AsyncTask$2.call(AsyncTask.java:333)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
	at java.lang.Thread.run(Thread.java:764)

  11-18 20:02:02.3        AddShowTask E Adding show failed
com.battlelancer.seriesguide.thetvdbapi.TvdbException: getSeries: 404 
	at com.battlelancer.seriesguide.util.Errors$Companion.throwAndReportIfNotSuccessfulTvdb(Errors.kt:155)
	at com.battlelancer.seriesguide.util.Errors.throwAndReportIfNotSuccessfulTvdb(Unknown Source:2)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getSeries(TvdbTools.java:568)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.downloadAndParseShow(TvdbTools.java:487)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getShowDetails(TvdbTools.java:414)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getShowDetailsWithHexagon(TvdbTools.java:381)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.addShow(TvdbTools.java:147)
	at com.battlelancer.seriesguide.ui.search.AddShowTask.doInBackground(AddShowTask.java:206)
	at com.battlelancer.seriesguide.ui.search.AddShowTask.doInBackground(AddShowTask.java:39)
	at android.os.AsyncTask$2.call(AsyncTask.java:333)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
	at java.lang.Thread.run(Thread.java:764)

  11-18 20:02:02.3        AddShowTask D Finished adding show. (Result code: 4)
  11-18 20:02:02.3        AddShowTask D Finished adding shows.

samk23 · November 18, 2019, 6:02pm

I’m having the same issue.

uwe · November 20, 2019, 7:52am

Thanks for the reports, especially @pfeerick for the debug logs! This appears to have been resolved for other users. Is this still an issue?

Collected this issue and its status in an overview post: [TheTVDB] Issues with missing episodes, images, adding shows

wasp · November 20, 2019, 12:37pm

I’m still currently observing this. Can’t add Batwoman, for example. Same error.

uwe · November 20, 2019, 1:59pm

Does switching the search language to English work?

wasp · November 20, 2019, 2:11pm

Yes, that worked. Thanks!

SquirreliusCaesar · November 20, 2019, 3:13pm

Had the same issue, but it is working now and I did not have to make any changes on my end.

derobert · November 20, 2019, 9:08pm

Still not working here (tested with Murdoch Mysteries). Rick and Morty worked though. (Searching in English here).

So some shows work, some are still broken.

11-20 16:16:03.6        AddShowTask D Starting to add shows...
  11-20 16:16:03.6        AddShowTask D Getting watched and collected episodes from trakt.
  11-20 16:16:03.9        AddShowTask D Starting to add next show...
  11-20 16:16:03.9   Errors$Companion E getSeries
com.battlelancer.seriesguide.util.ClientError: getSeries: 404 
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getSeries(TvdbTools.java:568)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.downloadAndParseShow(TvdbTools.java:487)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getShowDetails(TvdbTools.java:414)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getShowDetailsWithHexagon(TvdbTools.java:381)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.addShow(TvdbTools.java:147)
	at com.battlelancer.seriesguide.ui.search.AddShowTask.doInBackground(AddShowTask.java:206)
	at com.battlelancer.seriesguide.ui.search.AddShowTask.doInBackground(AddShowTask.java:39)
	at android.os.AsyncTask$3.call(AsyncTask.java:378)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
	at java.lang.Thread.run(Thread.java:919)

  11-20 16:16:03.9        AddShowTask E Adding show failed
com.battlelancer.seriesguide.thetvdbapi.TvdbException: getSeries: 404 
	at com.battlelancer.seriesguide.util.Errors$Companion.throwAndReportIfNotSuccessfulTvdb(Errors.kt:155)
	at com.battlelancer.seriesguide.util.Errors.throwAndReportIfNotSuccessfulTvdb(Unknown Source:2)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getSeries(TvdbTools.java:568)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.downloadAndParseShow(TvdbTools.java:487)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getShowDetails(TvdbTools.java:414)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.getShowDetailsWithHexagon(TvdbTools.java:381)
	at com.battlelancer.seriesguide.thetvdbapi.TvdbTools.addShow(TvdbTools.java:147)
	at com.battlelancer.seriesguide.ui.search.AddShowTask.doInBackground(AddShowTask.java:206)
	at com.battlelancer.seriesguide.ui.search.AddShowTask.doInBackground(AddShowTask.java:39)
	at android.os.AsyncTask$3.call(AsyncTask.java:378)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
	at java.lang.Thread.run(Thread.java:919)

  11-20 16:16:03.9        AddShowTask D Finished adding show. (Result code: 4)
  11-20 16:16:03.9        AddShowTask D Finished adding shows.

pfeerick · November 21, 2019, 3:37am

I saw that post, thanks for the update!

I was able add (re-add, actually - I have changed devices since I was watching it last) the show I was having trouble with last night (Krypton), and shows which had lost artwork recovered it when I went into them, so it looks like things are starting to settle back down at last.

I wasn’t able to reproduce the issue with Murdoch Mysteries mentioned above… it added fine for me… although it was a bit slow in doing so.

TheMeanCanEHdian · November 29, 2019, 12:06am

Ran into this issue with The Crown. Had removed it for misbehaving and couldn’t re-add it. Clearing the app cache fixed that for me.